# envelopes.com > envelopes.com knowledge base – help articles and documentation. ## Orders - [Plain Orders](https://jamplus-envelopes.kustomer.help/en_us/plain-orders-Byg76SH6xg.md): Plain items are the fastest and easiest to order. This makes them a great choice if you are working on a deadline or need to replenish stock in a hurry. - [Cancel or Modify Order](https://jamplus-envelopes.kustomer.help/en_us/cancel-or-modify-order-B1YoA9tTee.md): We understand that changes happen and we will do our best to help you adjust your order Because all orders are processed quickly it is important to reach out - [Sample Orders](https://jamplus-envelopes.kustomer.help/en_us/sample-orders-rJxK99Yage.md): Product samples are available for most plain items sold in increments of 25 or more excluding closeout items Samples are offered in a variety of colors with - [Bulk Orders](https://jamplus-envelopes.kustomer.help/en_us/bulk-orders-Sy5zw5tTxl.md): For large-scale projects, Envelopes.com offers bulk ordering on quantities of 20,000 units or more. If you're interested in placing a bulk order please email - [Gifts](https://jamplus-envelopes.kustomer.help/en_us/gifts-SyQilsF6ge.md): Sending envelopes as a gift is simple and we offer several options to make the experience smoother for both you and the recipient Gift features include - [Payment Methods](https://jamplus-envelopes.kustomer.help/en_us/payment-methods-B1WtJstTll.md): We offer a variety of secure payment methods to make checkout quick and easy Payment methods accepted Major credit cards Visa Mastercard American Ex - [Tax Exemption](https://jamplus-envelopes.kustomer.help/en_us/tax-exemption-rJkliF6el.md): If you are tax exempt you can enter your ID in the "Tax Exempt ID" field directly under "Payment Method" at checkout. After completing your purchase, email - [Report an Issue With Your Order](https://jamplus-envelopes.kustomer.help/en_us/report-an-issue-with-your-order-rJHi8sK6gg.md): We take great care to pack every order completely but on occasion an item may be missing If this happens well work quickly to resolve the issue If your ## Shipping - [Shipping Policy](https://jamplus-envelopes.kustomer.help/en_us/shipping-policy-B1SRWjKael.md): At Envelopes.com, we strive for every order to ship quickly and reliably. Shipping options shown at checkout are based on your delivery location, shipment size - [Shipment Tracking](https://jamplus-envelopes.kustomer.help/en_us/shipment-tracking-BJ6QHdH6ee.md): Tracking details are provided by email as soon as your package ships You can also find these details in your account dashboard Please allow up to 24 hours f - [Shipping Locations](https://jamplus-envelopes.kustomer.help/en_us/shipping-locations-HyE24otplx.md): Envelopes.com ships nationwide and to many international destinations United States military Shipping is available to all 50 states and territories O - [International Shipping](https://jamplus-envelopes.kustomer.help/en_us/international-shipping-r1tGldAAll.md): Envelopes.com proudly ships worldwide, making it simple to get the products you need wherever you are. As a reminder international shipping does come with a few - [Shipping Methods](https://jamplus-envelopes.kustomer.help/en_us/shipping-methods-rJYF7itTxl.md): We partner with trusted carriers to provide reliable shipping throughout the United States and internationally including UPS FedEx and USPS Priority Mail Th - [Shipping Costs](https://jamplus-envelopes.kustomer.help/en_us/shipping-costs-SylUBsF6ll.md): Shipping costs vary based on the service level delivery location and the size weight of your order All rates are calculated at checkout so youll always k - [Blind Shipping](https://jamplus-envelopes.kustomer.help/en_us/blind-shipping-H1u0rjtaee.md): Blind shipping allows you to send an order directly to your customer without Envelopescom branding on the package This ensures the shipment appears as though - [Damaged Packages](https://jamplus-envelopes.kustomer.help/en_us/damaged-packages-HyOr8jYplg.md): We take great care to pack orders securely but sometimes packages can be damaged in transit If this happens well work quickly to make it right If your - [Lost or Stolen Packages](https://jamplus-envelopes.kustomer.help/en_us/lost-or-stolen-packages-Hy5wjF6lx.md): We do our best to ensure the safe arrival of your order but in rare cases a package may be delayed lost or marked as delivered before its dropped off If th ## Returns & Exchanges - [Return & Exchange Policy](https://jamplus-envelopes.kustomer.help/en_us/return-exchange-policy-ryzPIdSagg.md): Need to make a return or exchange? We're here to help! The details below outline our policy for eligible products. Plain (Non-Custom) Product Returns Produ - [Refund Processing](https://jamplus-envelopes.kustomer.help/en_us/refund-processing-B10SehKTlg.md): Refunds are issued back to your original form of payment once your return has been received and inspected usually within 5 business days Processing times ma - [Shipping & Restocking Fees](https://jamplus-envelopes.kustomer.help/en_us/shipping-restocking-fees-H12ag2Kple.md): When requesting a return or exchange please note the following Outbound shipping charges are nonrefundable unless the order was defective damaged - [Duty, Tax, & Brokerage Fee Refunds](https://jamplus-envelopes.kustomer.help/en_us/duty-tax-brokerage-fee-refunds-rktOIdACge.md): Most international orders are subject to import taxes duties andor brokerage fees These costs are not set or collected by Envelopes.com and are instead dete - [Gift Returns](https://jamplus-envelopes.kustomer.help/en_us/gift-returns-BkAQWnFpxl.md): While refunds can only be issued back to the purchasers original payment method were happy to support gift recipients with return and exchange options G - [Start a Return](https://jamplus-envelopes.kustomer.help/en_us/start-a-return-S1cFbnK6el.md): If your order isn't quite right, we're happy to help with a return. Please note that printed custom and sample orders are final sale and not eligible for return - [Start an Exchange](https://jamplus-envelopes.kustomer.help/en_us/start-an-exchange-SJP7MnY6lg.md): We're happy to help you exchange eligible plain products for items that better suit your needs. Please note that printed (custom) orders and sample orders are ## Accounts - [Account Creation](https://jamplus-envelopes.kustomer.help/en_us/account-creation-S13U9drpge.md): Creating an account with Envelopes.com makes shopping simple. Benefits of an Envelopes.com account: Faster checkout with saved shipping and billing details - [Password Reset](https://jamplus-envelopes.kustomer.help/en_us/password-reset-BJ8AG2Kaeg.md): If you forget your Envelopes.com password or want to update it resetting is quick and straightforward How to reset your password Start by visiti - [Personal Data Requests](https://jamplus-envelopes.kustomer.help/en_us/personal-data-requests-HJt5DUZ1x.md): If you'd like access to personal data associated with your account, or if you'd like to update or delete that information our team is here to help. ## Discounts & Promotions - [Coupon Code Terms & Conditions](https://jamplus-envelopes.kustomer.help/en_us/coupon-code-terms-conditions-r1FHN3Ypel.md): Please be sure to apply any valid discount codes at checkout as they cannot be added once an order has been placed If you forget to enter a code we recommend ## Product - [Product Details](https://jamplus-envelopes.kustomer.help/en_us/product-details-S1zLsuS6lx.md): We know how important it is to feel confident in what you are ordering That is why every product page includes detailed information to help you make the right - [Do you carry C5 envelopes?](https://jamplus-envelopes.kustomer.help/en_us/do-you-carry-c5-envelopes-Sk6flnZ9fe.md): We don't offer C5 envelopes. Tell us the size you need or what has to fit inside, and we'll suggest an envelope that works. ## Collaborate With Us - [Content Creator & Affiliate Collaboration](https://jamplus-envelopes.kustomer.help/en_us/content-creator-affiliate-collaboration-S1Ne2Oralx.md): We love connecting with creators and influencers who share our passion for creativity design and communication Whether you focus on stationery event plannin - [Brand Collaboration](https://jamplus-envelopes.kustomer.help/en_us/brand-collaboration-Byrbr2tpxe.md): We welcome opportunities to team up with like-minded brands. Whether it's a co-branded collection, a joint marketing campaign, or event sponsorship, collaborati - [Request a Donation](https://jamplus-envelopes.kustomer.help/en_us/request-a-donation-Hk5_ShYTex.md): Envelopes.com is proud to support organizations that give back to their communities. While we can't accommodate every request, we welcome inquiries from nonprof - [Wholesale Information](https://jamplus-envelopes.kustomer.help/en_us/wholesale-information-r1Q6S2KTgx.md): We're excited to partner with businesses of all sizes by offering wholesale opportunities to stock and resell our products. If you're interested in a wholesale - [Supplier Information](https://jamplus-envelopes.kustomer.help/en_us/supplier-information-r1PzU2FTgl.md): If you manufacture materials or finished goods that align with our brand and product offering wed love to hear from you Please complete this form place ## About Us - [Company History & Values](https://jamplus-envelopes.kustomer.help/en_us/company-history-values-Bkcs3dSaxl.md): Our story began in 1971 as Action Envelope, a small Queens NY print shop serving about 100 local clients. Over the years, we grew into Envelopes.com, a leading - [Sister Brands](https://jamplus-envelopes.kustomer.help/en_us/sister-brands-HJd88ht6gx.md): At Envelopes.com, we're proud to be part of a larger family of brands that share the same commitment to quality, creativity, and exceptional service. Together - [Careers](https://jamplus-envelopes.kustomer.help/en_us/careers-rkdkwnFall.md): Our success is built on the creativity and dedication of our team We enjoy meeting people who are passionate about customer service design and innovation - [Press Inquiries](https://jamplus-envelopes.kustomer.help/en_us/press-inquiries-rks7P3Kagg.md): Thank you for your interest in Envelopescom Were grateful when our work is recognized in the media whether its a feature on our products our design inspir - [Blog](https://jamplus-envelopes.kustomer.help/en_us/blog-H1ydv3Y6gl.md): The Envelopes.com Blog is your go-to resource for everything envelopes, stationary, and mailing essentials. Whether you're a business owner looking for profes - [Contact Us](https://jamplus-envelopes.kustomer.help/en_us/contact-us-SJRPhY6xl.md): We're always glad to hear from you. Whether you need help with an order, have a question about our products, or just want a little extra guidance our team is h